Zycus Off Campus Drive 2023 | Freshers | Trainee Product Technical Analyst | BE/ B.Tech | 2024 Batch | Mumbai, Pune
Company: Zycus
Zycus Off Campus Drive 2023: Zycus is a leading global provider of A.I.-powered Source-to-Pay suite for procurement, finance, and AP organizations. Our comprehensive product portfolio includes eProcurement, eInvoicing, Spend Analysis, eSourcing, Contract Management, Supplier Management, Financial Savings Management, Project Management, Request Management, Supplier Network, Insight Studio, and Merlin A.I. Suite with intelligent BOTs.
Our spirit of innovation and passion to help organizations create greater business impact is reflected among the hundreds of procurement solution deployments that we have undertaken over the years.
Company Website: www.zycus.com
Positions: Trainee Product Technical Analyst
Experience: Freshers
Salary: Not Disclosed
Job Location: Pune, Mumbai
Eligibility Criteria for Zycus Off Campus Drive 2023:
- Education: Engineering Graduate (BE/ B.Tech) in Chemical/ Mechanical/ Electronics/ IT/ Computer Science students who will graduate in 2024 can apply
Job Description:
The Product Technical Analysts (PTA) at Zycus work with the Technical Account Management Team and support them by being the first line of the technical support layer & responsible for product-related queries, troubleshooting, and guiding Customers to be able to use the products with ease. A Product Technical Analyst will be trained to answer queries around Customer ‘s subscribed products and associated functionalities in order to be able to understand product capabilities & troubleshoot in accordance with the respective L2 and L3 Engineering, Cloud, Product Management and other backend Teams to get success for the Customers on Zycus Products.
Your top three responsibility as a Product Technical Analysts (PTA) will be to:
1) Answer accurately all of the product related questions that a Customer has
2) Demonstrate & guide the functionality to the Customers
3) Resolve Customers ‘ technical queries & complaints by coordinating with multiple internal Teams within SLA
The Product Technical Analysts (PTA) has expert product knowledge and his/her expertise is essential to a successful support structure of the Technical Account Management Team.
Job Responsibilities:
- Be the first point of Contact for Customers having queries/ issues related to Zycus products
- Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
- Be part of a 24/7 support team supporting Zycus ‘s Source-to-Pay procurement suiteParticipate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
- Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
- Evaluate and suggest innovative solutions and workarounds for customer requirements
- Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
- Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer ‘s business needs.
Skills:
- Strong in Problem-Solving and Analytical skills.
- Excellent Presentation and Communication skills is a must
- Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
- Understanding of Supply chain operations, e-procurement tools, Incident Management Tools & knowledge of ITIL concepts will be an added advantage.
- Detail-oriented with an ability to ask the right question.
- Collaboration with various internal and external stakeholders.
- Ability to learn, execute and excel. Multitask and work with priorities.
- Willingness to work in 24 X 7 shifts
How to Apply for Zycus Off Campus Drive 2023?
Interested and Eligible candidates can apply for this drive online ASAP.
Application Link: Click Here
