Ciena Recruitment 2021 | Freshers | Associate – Global Technical Support | BE/ B.Tech – CSE/ IT | 2018 – 2021 Batch | Gurgaon
Company: Ciena
Ciena Recruitment 2021:- Ciena Corporation is an American telecommunications networking equipment and software services supplier[4][5][6] based in Hanover, Maryland. The company has been described by The Baltimore Sun as the “world’s biggest player in optical connectivity. The company reported revenues of $3.57 billion for 2019. Ciena has approximately 6,000 employees, as of October 2018.
We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world – picking up the phone, streaming video, texting a friend or loved one – your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL.
Company Website: www.ciena.com
Positions: Associate – Global Technical Support
Salary: As per Industry
Job Location: Gurgaon
Experience: Freshers
Eligibility Criteria for Ciena Recruitment 2021:
- Bachelor ‘s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with zero to three years related experience or equivalent combination of education and experience
- Foundation knowledge of the operation of fiber optic transport and/or switching equipment.
- Preferably has experience in a technical support role with an equipment vendor in the Telco industry.
- Basic problem solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities.
Job Description:
- Provide system level pre & post-sales support for CIENA ‘s Customer base. This includes testing, troubleshooting and remote technical support for CIENA products.
- A good understanding of the fiber optic transport and/or switching protocols is essential. Knowledge and experience with personal computers, Microsoft office suite of software.
- Basic expertise in data communications protocols including Ethernet and IP networks is required. Experience with UNIX and SUN/Oracle systems would be beneficial.
- This position may also involve on-site day to day interaction with the customer concerning all aspects of network planning, deployment and technical network issues and design.
Job Responsibilities:-
- Provide remote technical support (via telephone or online) on identified CIENA products 24×7 when required. On call duty includes evenings and weekends.
- Review with senior engineers issues found in the field and assist Communication with Design and Supply Chain on problems found
- Utilize debug tools as well as lab research to aid Customer ‘s technical problem. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training
- Provide Customer feedback to Quality Assurance, Design, Product Management, Technical Publications and Training
- Contribute to publishing of MOP/ISB/FSB documents.
- Contribute to knowledgebase (KCS)
- Perform a Customer Lead Engineer roll for specific customers
- Resident Engineering functions on-site or remote
- Travel to customer sites and Ciena locations globally.
- Working hours for this position will be aligned to EMEA timezone requirements.
Skills:-
- Proficiency with various ‘office ‘ software applications including Microsoft Outlook, Microsoft Word, and Excel
- Ability to analyze, trouble-shoot and resolve problems
- Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision
- An understanding of transport and switching systems for telecommunications applications and Optical Networking
- Familiar with various types of test equipment for optical and protocol testing
- System level trouble shooting on fiber optic telecommunications transport and switching equipment.
- Good foundation knowledge of OTN, SONET/SDH/DWDM and Carrier Ethernet protocols, and a general understanding of other Switching/transport concepts are required.
- Knowledge of computers, data communications, UNIX SUN/Oracle and IP network experience would be a benefit.
- Experience with network management systems would be beneficial
- Strong background in relationship building and Customer focus
- Team player
- Ability to deal with stressful situations
How to Apply for Ciena Recruitment 2021?
Eligible and desirous candidates may apply through online mode by clicking below link.
Apply Link: Job Expired
