Dover Recruitment 2023 | Technical Support Engineer

Dover Recruitment 2023 | Technical Support Engineer | BBA/ BCA/ BE/ B.Tech/ B.Sc | 2019 – 2021 Batch | Bangalore

Company: Dover Corporation
Dover Recruitment 2023: Dover Corporation is an American conglomerate manufacturer of industrial products.[6] Founded in 1955 in New York City,[1] Dover is now based in Downers Grove, Illinois, and employs more than 26,000 people worldwide. Dover’s business is divided into Three segments: Engineered Systems, Fluids, and Refrigeration & Food Equipment. Each segment holds operating companies that are run like independent companies.

Dover is a constituent of the S&P 500 index and trades on the New York Stock Exchange under “DOV”. Dover is ranked 346th on the Fortune 500

Company Website: www.dovercorporation.com

Positions: Technical Support Engineer

Experience: 1 – 3 years

Salary: Best In Industry

Job Location: Bangalore

Eligibility Criteria for Dover Recruitment 2023:

Must have completed B.Sc (Computers/ Electronics)/ BCA/ BBA or equivalent
Have 1-3 years of work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must
Experience with direct customer engagement in a fast-paced customer focused environment
Ability to work in the 24X7 rotational shift environment and majorly in the US time zone
Ability to work independently with minimal support in Hybrid model.
Ability to multi task and has a good typing speed at least 50 words per min
Should be 100% conversant to listen, understand and respond in US ascent
Document everything and do it with tremendous detail
Be a voracious learner and demonstrate growth.

Job Description:

This role is a customer-facing position that supports the company ‘s mission by delivering the highest level of customer service and support by maintaining high availability to engage with customers primarily through Voice – Tech Support process.

Job Responsibilities:-

Actively participates in support of incoming calls
Continuously demonstrates a truly empathetic concern for customer issues
Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers.
Quickly identifies escalations and creates expectation alignment with customers
Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps.
Primary stakeholder to ensure our customers receive prompt support.
Troubleshoot and resolve Tier 1 issues involving any of the following:
- Fuel dispensers
- Site Controllers
- Island terminals
- EMV software
- Computer board level troubleshooting
- Support software applications
- Tank gauges, hydraulics, or pumps
- Terminal media feeds
Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise.
Facilitate field support services to repair products within scope of service.
Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.
Other duties as requested.

Skills:

Honest, dependable, and full of integrity
Possess a genuine desire to help others
Takes ownership of all tasks and commits to high quality results
A track record of self-improvement and growth mindset
Ability to seamlessly adapt to changes quickly
Exceptional interpersonal skills, and team oriented
Possession of soft skills that consistently demonstrate empathy and a commitment to our customers
Exceptional telephony utilization, communication skills, active listening, and customer-care
A demonstrated logical approach to troubleshooting
Consistently maintain a superior level of professionalism
Excels past service minimums and strives for industry leading results
Ability to work with internal and external stakeholders to achieve exceed expectations and goals
Experience or education from an electronics or information technology background
Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases