RBS Services Recruitment Drive | Freshers | Analyst

RBS Services Recruitment Drive | Freshers | Analyst | BA/ BBA/ B.Com/ BCA/ B.Sc | 2020/ 2021 Batch | Gurugram

Company: RBS Services India Private Limited
NatWest Group is a relationship bank for a digital world. We champion potential; breaking down barriers and building financial confidence so the 19 million people, families and businesses we serve in communities throughout the UK and Ireland can rebuild and thrive. If our customers succeed, so will we.

NatWest Group is the largest business and commercial bank in the UK, with a leading retail business. We are the biggest supporter of the business sector – banking around 1 in 4 businesses across the UK and Ireland, from start-ups to multi-nationals.

Company Website: www.natwestgroup.com

Position: Customer Service & Operations Analyst

Experience: 0 – 1 years

Job Location: Gurugram

Salary: Best In Industry

Eligibility Criteria:

Any non tech graduate (2020/21 pass outs)
Comfortable with 24*7 rotational shifts
Experience of analysing and using performance data
An understanding of contact centre operations and performance metrics
Microsoft Office skills, including PowerPoint, Excel and Word
Good communication skills

Job Description:

This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
You’ll be actively participating in initiatives to improve customer service, processes and procedures
You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

What you’ll do
In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.