Microsoft Recruitment 2025 | Entry Level | Technical Support Engineer | BE/ B.Tech/ B.Sc | 2022/ 2023/ 2024 Batch | Bangalore
Company: Microsoft India (R&D) Pvt Ltd
Microsoft Recruitment 2025: Microsoft GTSC was established in October of 2003 in India, it is part of Microsoft ‘s Customer Service and Support (CSS) organization which has locations throughout the Americas, EMEA, Asia Pacific and Greater China. Microsoft ‘s CSS organization supports over 170 Microsoft products which range from the Consumer to Enterprise customer segments.
This includes the MSN and Home and Entertainment products as well as the more deeply technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterprise Business Applications Support. The site in Bangalore is a part of a global network that has over 50 million customer touchpoints on an annual basis and provides services to the Consumer and Enterprise customer segments.
Company Website: www.microsoft.com
Positions: Technical Support Engineer
Job Location: Bangalore
Salary: Best In Industry
Experience: Entry Level ( 1 – 3 Years)
Eligibility Criteria For Microsoft Recruitment 2025:
- Bachelor’s degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR
- 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience
Language Qualification: English Language: fluent in reading, writing and speaking.
Other Requirements:
- Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Job Responsibilities:
- The support engineer is responsible for support delivery, providing technical support to Azure customers by resolving escalated, complex technical customer issues on the Azure Platform and delivering Azure Technical Support against CPE and workflow efficiency targets; to identify required tools, cloud access, training, processes or capabilities to assess customer issues in less than 15 minutes; and to keep escalations to PG operations below 10% of the volume.
- The SE will need to closely collaborate with PG engineering and operations, and other CTS engineers.
- The support engineer is a critical role in the implementation of Azure Platform support capabilities which include working with the PG and Azure Supportability PMs to implement asks; identify technology, and/or process readiness needs, and work with Training PMs and Tech Leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.
- Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and Platform training; and, in general participating in the creation of future Microsoft support capabilities for the cloud.
How to Apply For Microsoft Recruitment 2025?
Interested and eligible candidates may apply online as soon as possible.
Apply Link: Click Here
